Refund policy

Return Policy

Casita 100x35 ™ | Para Boricuas de aqui y de aya 

At Casita 100x35 ™ , every order is prepared with care and precision. Due to the nature of our products, we maintain a strict return policy to protect product integrity and limited inventory releases.

Please review carefully before purchasing.

All Sales Policy

All sales are considered final sale unless otherwise stated.

We do not guarantee refunds. Resolutions are issued at the sole discretion of Casita 100x35 ™ 

 

Custom & Personalized Items

All custom, engraved, personalized, or made-to-order items are:

NON-RETURNABLE AND NON-REFUNDABLE

Once production has begun, orders cannot be canceled, modified, or refunded.

Customers are responsible for verifying spelling, dates, sizing, and personalization details before checkout.

Pre-Sale Items

Pre-Sale items are reservation-based purchases.

Because these items are produced in limited quantities specifically for customers:

  • Pre-Sale items are non-refundable.

  • If production exceeds the extended timeline, store credit may be issued.

Incorrect Address / Returned to Sender

If a package is returned due to:

  • Incorrect or incomplete address

  • Failure to claim package

  • Delivery refusal

The original shipping cost will be deducted.

The remaining balance will be issued as store credit only.

Reshipping fees are the responsibility of the customer.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • You must contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

  • Claims submitted after 48 hours may be denied

 

If approved, resolution may include:

  • Replacement

  • Store credit

  • Partial credit (at our discretion)

We do not offer refunds for minor cosmetic imperfections that do not affect functionality.

Lost, Stolen, or Delivered Packages

Once an order is scanned and accepted by USPS or UPS:

  • Ownership transfers to the customer.

  • Casita 100x35 ™  is not responsible for lost or stolen packages.

  • Customers must file claims directly with the shipping carrier.

  • All shipments include carrier insurance.

Packages marked “Delivered” by the carrier are considered fulfilled.

Chargebacks & Disputes

By completing checkout, you agree to our Return Policy.

Filing a chargeback without first contacting us for resolution may result in:

  • Submission of order confirmation

  • Policy agreement acknowledgment

  • Shipping confirmation

  • IP and transaction verification

Fraudulent disputes may be escalated where permitted by law.

Contact Us

For approved claims or questions:

📧 casita100x35.shop

🌐 www.casita100x35.shop